Terms & Conditions

Clear policies for ordering, shipping, customs, returns and compliance · UK-based customer support

1. About us

“Fly Amanita UK” supplies ethnobotanical materials for lawful non-ingestible uses: collections, research, incense, craft and educational/display. We are a UK-based team with fulfillment from Europe.

2. Eligibility & acceptable use

  • By ordering you confirm you are legally permitted to purchase and possess the items in your jurisdiction.
  • Products are not for human consumption and must not be marketed, resold or described as foods, supplements, cosmetics or medicines.
  • You agree to use the materials lawfully and safely, and to store them out of reach of children and pets.

3. Ordering & contract

  • An order is an offer to buy; acceptance occurs when we confirm dispatch. We may refuse or cancel an order where compliance concerns arise.
  • Please ensure names, addresses and contact details are accurate. We cannot be responsible for undeliverable parcels due to incorrect information.

4. Pricing & payment

  • Prices are shown in GBP and may change without notice prior to order acceptance.
  • Where applicable, promotions and discounts are time-limited and subject to stock availability.

5. Shipping & delivery

  • Processing time is typically 1–3 business days. UK delivery is ~3–5 working days; international varies by destination.
  • Free UK shipping over £60 (otherwise flat rate). See your basket for a live estimate.
  • Risk in the goods passes on delivery; title passes upon full payment.

6. Customs, import taxes & regulatory checks

  • Orders ship from Europe. International buyers are responsible for any import taxes, duties and clearance procedures.
  • We cannot guarantee import approvals; please check local rules before ordering.
  • For current UK statutory instruments and guidance, refer to GOV.UK and legislation.gov.uk.

7. Returns & refunds

For full details, see our Refunds Policy. If a parcel is returned to us undelivered, we can refund the product price less shipping. Please contact us within 14 days of delivery for issues with your order.

8. Product description & variation

  • Natural materials vary in size, colour and structure by season and batch. Photos are illustrative of typical grade and appearance.
  • We reserve the right to substitute equivalent or higher-grade units if necessary.

9. Safety & handling

  • Materials may release fine particulate when opened. Avoid dust; consider gloves/eye protection; clean surfaces after handling.
  • Do not inhale, ingest, smoke or otherwise expose yourself to harm. In case of accidental exposure, seek professional advice.

10. Liability

  • To the maximum extent permitted by law, we exclude liability for indirect or consequential losses.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under applicable law.

11. Intellectual property

Website content, product descriptions, images and marks are owned by or licensed to Fly Amanita UK. You may not copy or reuse content without written consent.

12. Privacy

We process personal data in accordance with our Privacy Policy. By using the site you consent to that processing.

13. Changes to these terms

We may update these Terms from time to time. The version published on this page at the time of order will apply to that order.

14. Governing law & disputes

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction, without prejudice to mandatory consumer protections in your place of residence where applicable.

15. Contact

For questions about these Terms, email hello@fly-amanita.co.uk or message us on WhatsApp.